Refund Policy

01 The short version

This policy forms part of the Terms of Use. It is written to be read before you pay, not after, so it is short and it is blunt.

02 Submissions are consumed

A submission is not a licence key or a subscription seat. It is work that leaves our systems and cannot be recalled. The moment an order runs, that URL enters a multi-day campaign of repeated pushes, and every one of those pushes costs us something we cannot get back.

So: once an order has run, it is not refundable. Not partially, not on request, not by escalation. There is nothing to return, because the thing you bought has already been spent on your behalf.

There is one safe moment, and it is before you press the button. An order sits as a draft until you run it, and a draft costs nothing – nothing is deducted, nothing is queued, and you can delete it or edit the list freely. Running it is the moment the credit comes off your balance and the campaign begins; the first submissions leave within a minute. There is no gap between those two events to cancel in, so check the list while it is still a draft.

03 Your balance

Topping up buys service credit. It is not a deposit, not escrow, and not money we hold for you. It exists to be spent on submissions and it has no cash value.

Unspent balance is not converted back to currency. It does not expire on its own, it stays available while your account is open, and it goes with the account if you close it. Balance forfeited under an enforcement action – see the Acceptable Use Policy – is not returned either.

This is the reason we set the first top-up minimum at $5.00 rather than something larger. Put in a small amount, spend it, decide.

04 Crypto goes one way

We take cryptocurrency only – BTC, ETH, USDT, USDC and many others – through a third-party payment processor. There is no card rail, no bank rail, and no merchant account behind us.

That has a practical consequence worth stating plainly: we are not set up to send money back. We hold no banking relationship for it, we do not custody customer funds, and returning crypto to an address we did not verify creates a worse problem than the one it solves. The payment rail runs in one direction, and the pricing reflects that.

We take crypto for the reasons set out in our FAQ, and this is part of the trade. If one-way payment is not acceptable to you, the right move is not to top up.

05 When we make it right

There is one category where we act, and we act without being pushed: a genuine platform fault of ours. If our pipeline took your credit and did not do the work, that is on us.

• A submission that our pipeline accepted and never dispatched.
• A campaign that stopped part-way through because something on our side broke.
• Duplicate charging of the same order.
• Credit deducted for URLs the system never queued.

In those cases we re-run the affected URLs at our own cost, or credit your balance for them, at our discretion – whichever actually repairs the outcome. We do this because it is correct, not because you argued well. Incidents that affect more than one customer are posted on the status page.

06 What is not a fault

“My page did not get indexed” is not a platform fault. This is the honest heart of this document, so here is the reasoning in full.

Search engines decide what enters their indexes. Nobody sells you that decision – not us, not anyone in this category, whatever they imply. What we sell is the work of putting a URL in front of them properly and repeatedly, which is the part that can actually be performed and paid for. When we have done that work, we have delivered what you bought, and the engine's answer is the engine's answer.

Also not faults, for the same reason: a page that was unreachable during its campaign, a page carrying a manual penalty, thin or duplicated content, a domain with a history, a slower result than our published median, or indexation that appears and later drops. The median time-to-index of 4h 20m is a measured historical figure across the whole customer book. It is not a promise about your URL and never has been.

We will look at any specific case you bring us, and we will tell you what we see. What we will not do is treat an engine's decision as our defect.

07 Under- and overpayments

Crypto transfers land imprecisely more often than people expect – network fees, exchange rounding, a wrong-decimal typo. When the amount received does not match the invoice, the top-up does not credit automatically.

We reconcile those by hand. Send the transaction reference to [email protected] and we will match it against the invoice and credit what arrived. Overpayments are credited in full as balance. Underpayments are credited at the amount actually received, once we have confirmed it.

This is a courtesy, not an entitlement, and it is manual work – give it a business day. We do it because losing someone's $12 to a rounding error is a bad way to run a business.

08 Disputes

There are no chargebacks in cryptocurrency. There is no intermediary to reverse a transfer and no issuer to appeal to. That cuts both ways, and it is worth understanding before you send anything.

So disputes are handled the old way: you write to [email protected], with the order ID and what you think went wrong, and a human reads it. We answer within one business day. Where we were at fault, section 05 applies. Where we were not, we will say so directly rather than manage you through a queue.

Threatening a reversal that the rail does not support does not change any of the above, and we would rather have the plain conversation.

09 Start small

Genuine advice, and we mean it: run a small order first. The first top-up is $5.00 and the smallest order is three URLs, so $3.00 buys you a real test with change left on the balance. Pick pages you can check yourself, run them, and watch what happens over the following week.

We would rather you did this than take our word for anything. This category is full of operators who cannot survive that test, which is precisely why we suggest it. Scale up when your own data says to, not because a landing page told you to.

And if the small order does not convince you, stop there. That is the system working as intended – you spent $3.00 to find out, and nobody has to litigate anything.

10 Contact

Money questions go to [email protected]. Everything else is on the contact page. The wider agreement is in the Terms of Use; conduct is in the Acceptable Use Policy; data is in the Privacy Policy.